New Service Connections

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Applications for new city utility service can be made by calling Utility Billing Customer Service at 817-743-4060, or by coming in to visit the department at Keller Town Hall, 1100 Bear Creek Parkway. Girl on Phone

Our office hours are from 8 a.m. to 5 p.m. Monday through Friday.

A deposit for new service connection is required. Typically, a residential deposit is $80. A non-residential deposit will depend on the type of service and anticipated water usage. A $15 activation fee will be charged for each new account. 

Our utility billing customer service representatives will be happy to explain more.