The goal of Emergency Medical Services is the best possible outcome for the patient. Whenever someone calls "911," their phone call is answered by trained communicators who are certified in Emergency Medical Dispatch.  

Responders to an emergency medical call can include Keller police officers who are equipped with automatic external defibrillators, firefighter/paramedics on an advanced life support fire engine, and firefighter/paramedics on a mobile intensive care unit ambulance.

Our Medical Director, Dr. Robert J. Hancock, DO FACEP, was first involved in Emergency Medical Services in 1993. He went on to work full time as a paramedic in Waco for seven years, and served as a flight paramedic for CareFlite while attending medical school. He completed his emergency medicine residency in 2007 at UT Southwestern, where he served as chief resident.

Dr. Hancock is an Emergency Medicine Physician at Baylor/Scott & White Regional Medical Center at Grapevine and serves as both Vice-Chair and Assistant Medical Director for the Emergency Department. Additionally, he is a member of the board of directors of the Texas College of Emergency Physicians.

Dr. Hancock believes that the Fire/EMS system is a critical element of emergency medicine, and the early intervention and treatment provided by paramedics often makes the difference between life and death. He has established medical protocols for Keller Fire-Rescue that are designed to provide optimal care for all of citizens of Keller.