According to Title II of the Americans with Disabilities Act ("ADA" or "The Act"), a public entity that has a minimum of 50 employees is required to designate an individual to oversee their compliance with the ADA. These responsibilities for compliance only apply to the City of Keller as an organization with regards to its programs, services, and facilities.

Enforcement of the ADA is the responsibility of the U.S. Department of Justice. The City of Keller has designated the Human Resources Director as the ADA Coordinator and can be reached at 817-743-4041. Housed in Keller Town Hall, the ADA Coordinator assists a committee of departmental city staff members in complying with all aspects of ADA as they relate to the City of Keller.

Also, in accordance with the ADA, the City of Keller has an established complaint process. If you have a complaint or concern pertaining to a city service, program, or facility, please contact the ADA Coordinator at 817-743-4041.

City of Keller ADA Complaint Policy

Complaints of alleged ADA violations and requests for reasonable accommodations should be addressed in writing to the Human Resources Director/ADA Coordinator and should include the name, address and telephone number of the person filing the document, together with a brief description of the alleged violation and the specific reasonable accommodation requested. Assistance will be available through the ADA Coordinator for those unable to submit written complaints or requests.

In order to ensure the prompt resolution of problems or complaints, reports of alleged violations must be filed, in writing, as soon as possible after the complainant becomes aware of the alleged violation. Under the provisions of the Act, all complaints must be received no later than 180 days after the occurrence of the alleged violation.

Department heads and/or the ADA Coordinator shall respond in writing to any requests for accommodations within 10 (ten) working days of the receipt of the written request. By mutual consent, in writing by the parties involved in the matter, the above-mentioned time frames may be extended any time during the review process.

The City recognizes that, as provided for in the Act, where appropriate, the use of alternative means of dispute resolution including, but not limited to, settlement negotiations, conciliation, fact-finding, and mediation is encouraged to resolve disputes. However, the City is free to resolve a request for accommodation solely on the submission of written documents, unless the individual submitting the request objects, in writing, to such a procedure. Should an individual take exception to the offered solution, the individual has the right to appeal the decision to the U.S. Equal Employment Opportunity Commission (EEOC).