Online

You may pay your monthly city utility bill online by Visa, MasterCard or Discover debit or credit cards (the system does NOT accept American Express). Credit Card payments are limited to two transactions per month, per account.

Although payments are reflected on the system almost immediately, transactions will not post to your utility account until funds are transferred from the credit card company or financial institution. Please allow two business days for online payments to apply to your account and add extra time for days near a city holiday.

Mail

Use the return envelope included with your bill and enclose the return portion of your statement to send payment by mail. If using your own envelope, mail to the City of Keller, P.O. Box 427, Keller, Texas 76244-0427. Checks should be made payable to the City of Keller. Do not pay with cash when paying by mail.

In Person

The Utility Billing Department is always available for any and all customer service needs. Customers may make payments by cash or check. Credit card payments can also be made in person using Visa, MasterCard or Discover debit or credit cards (the system does NOT accept American Express). Credit Card payments are limited to two transactions per month, per account. Simply bring both portions of your bill with you to Customer Service to expedite processing.

Utility Billing Department
Keller Town Hall
1100 Bear Creek Pkwy
Hours: 7:30 a.m. to 5:30 p.m. Monday-Thursday, Closed Fridays

Drop Off

An after hours drive-up drop box is located in the parking lot at the west end of Keller Town Hall, 1100 Bear Creek Parkway. Please be sure to pay by check made payable to the City of Keller. Do not pay with cash when depositing payments in the drive-up drop box.

Bank Draft

Pay your city utility bill the easy way by bank draft. No monthly checks to write; save on postage costs; it's convenient, fast, and easy; and monthly payments are drafted directly from your bank account on each due date. 

• Read more details about the Bank Draft Plan option
• Print the Bank Draft Authorization Form